1. Membership Transition

• Concierge to Premium: Most doctors start with a Concierge membership to get oriented and scaled. After 3-6 months, you can comfortably switch to a Premium membership.
• Cancel Anytime: You may cancel your membership at any time with 30 days’ advance notice and (one full billing cycle).

2. Refund Policy

• Fees and credits are non-refundable and non-transferable to another provider although we can be flexible if your practice is sold – please have the prospective owner reach out to us once you’ve populated the LOI.

3. Concierge Membership Availability

• We limit Concierge Memberships to 20 per month per instructor.
• Reactivation: If you cancel and later wish to reactivate, availability or instructor assignment cannot be guaranteed. You’ll be subject to the most recent fees (see pricing details).
• Deactivation Impact: Once your account is deactivated, your Secure Mail portal will be deactivated, and all historical communication and documentation will be deleted.

4. Auto-Renewal & Billing

• No Contract: All plans are on auto-renew. If you do not wish to renew, you must cancel at least 30 days before the next billing cycle.
• Prorating: We cannot prorate billing cycles. Please be aware of your billing date and plan to cancel at least 30 days in advance.
• Single Month Option: If you only want one month, you must notify us the same day you subscribe that you plan to cancel after one month.

5. How to Cancel

• Email Only: To cancel, email us at info@straightsmilesolutions.com.
• No Secure Mail: Secure Mail messages cannot be used for cancellations due to ADA Secure Mail Policy.

• Your membership will be canceled at the end of your next full billing cycle.

6. Step-Down Last Month Exchange

*  This Option is ONLY for Concierge Doctors who have been with us for 2 Years Consistently in Good Standing

We understand the anxiety of stepping away from a trusted orthodontic mentors. It’s great you’re going at it on your own now, and that is the ultimate goal! We love to see you FLY, but we also want to hold your hand IF NEEDED. So starting in 2026, there is an OPTION if you give 60 DAYS NOTICE (2 FULL BILLING CYCLES) to convert your LAST Month of Concierge Membership into a 1 Year- Step-Down- Plan Instead or into TWO A-La-Carte Sessions. These will expire ONE YEAR after your initial cancellation date.  It’s peace of mind for the next year that you still have the help you need at no additional fees.