Frequently Asked Questions
1. What is StraightSmile Solutions®?
StraightSmile Solutions is the future of orthodontic coaching. We are the first online portal to provide a doctor-to-doctor consulting service that will allow GP’s and their teams to access the knowledge and expertise of an industry expert, in order to enhance information sharing and efficiency in problem-solving. Our founder, Dr. Amanda Wilson, hopes to revolutionize orthodontic coaching.
2. What makes StraightSmile Solutions® different from other orthodontic coaching systems?
As compared to other orthodontic coaching service providers, StraightSmile Solutions is a full-time business. We are independent and not run alongside a clinical practice. We commit our full energy to coaching, and YOU reap the benefits! We pride ourselves on lightning-fast service and responsiveness.
StraightSmile Solutions is time and cost-efficient. Our services are available exclusively online. Of the over 128,000 general dentists in the U.S., most have little to no formal, educational training in orthodontics. Those who do seek training often have to resort to expensive and time-consuming weekend services. You learn on the job through trial and error, but those errors can be expensive and unfortunate for both patients and doctors. We aim to fill the gap in the market for quality and efficient coaching to provide valuable solutions for doctors and teams and subsequent positive outcomes in the quality of patient care.
3. I am not a General or Pediatric Dentist. Can I use StraightSmile Solutions®?
StraightSmile Solutions’ primary focus is to coach and educate PCDs but as long as you are a licensed dentist, you are welcome to utilize our coaching services.
We encourage you to visit our Terms and Conditions page for more information.
4. How are coaching sessions conducted?
Our founder, Dr. Amanda Wilson personally conducts every coaching session. Our portal is completely digital and paperless and fully HIPPA-compliant. We offer highly customizable options for communication to suit your needs.
Our primary channels of instruction are via phone conference calls, HIPPA-Compliant Video Chat™ and HIPPA-Compliant messaging portal
5. Can we meet face-to-face for coaching sessions?
We are happy to arrange on-site individual or team coaching at your convenience. We charge a reasonable and mutually-agreed upon travel fee which is requested in advance. If you have colleagues who would like to team-up for sessions, we can divide the travel expenses amongst multiple providers. Venue and catering are the responsibility of the hosting doctor and team.
6. I would rather communicate through email. Is this possible?
We do have email communication options through our HIPPA-compliant portal. We provide multiple options for rapid and guaranteed response times. We recommend that you take a look at our services (link) page for more information.
7. What orthodontic brands so you work with?
We are able to coach on a wide range of orthodontic techniques all orthodontic services and vendors. Based on her first-hand experience in the industry, Dr. Amanda Wilson will be able to recommend cutting-edge solutions that you can utilize in your practice.
If Dr. Amanda has not had first-hand experience with the technology or vendor you are interested in, she will be able to conduct thorough research and provide professional insights.
Unlike most orthodontic coaching companies, StraightSmile Solutions is not affiliated or sponsored by any specific orthodontic vendor. Any opinion expressed about the product, treatment plan, or solution is wholly unbiased.
Looking to get certified by a new system? We can help introduce you to the new brand and get you set-up.
There are dozens of aligner and IDB (Indirect Bonding) companies in the US alone, here are some of our client’s favorites:
Phase I/ Oral Habits:
Healthy Start- www.thehealthystart.com
Eon Aligner: www.eonaligner.com
Originator Aligner: www.TPortho.com
eXceed Aligners: www.exceed-ortho.com
Smart Moves: www.greatlakesortho.com
IDB: (Indirect Bonding):
Six Month Smiles: www.sixmonthsmiles.com
8. What if I need to reschedule a coaching session
StraightSmile Solutions understands that schedules are tight and patients come first. Unfortunately, coaching sessions are not refundable but can be rescheduled with 48 hours’ notice. We will only be able to accommodate one request to reschedule per booking.
9. What if I run late for a coaching session?
Coaching sessions are scheduled on the hour and run for up to 50 minutes, as directed by the doctor. Out of respect for other doctors’ patients and teams, it’s important that our services run strictly on schedule.
Should the client be more than 15 minutes late for the scheduled time, their booking shall be considered a “broken-appointment”. There are no refunds for broken appointments.
All sessions have a “hard stop” at 50 minutes on the hour, regardless of when they started. We encourage our clients to be on time and ready with questions – we are eager to please!
10. Do you have a guaranteed response time for emails?
We offer different packages with 24-hour or 48-hour response times guaranteed, 7 days a week, 365 days a year. Barring the unlikely reasons beyond our control, we are compliant with our guaranteed response times and ensure that you always receive a timely reply to your concern.
We recommend that you take a look at our services page for more information.
11. Does it seem counter-intuitive for an orthodontist to start a coaching company for general dentists?
That’s the natural, initial reaction to our service offerings. We believe that orthodontics is an evolving profession. The StraightSmile Solutions staff are passionate about our practice and more than willing to share and learn. Most Primary Care Dentists (PCDs) are either doing some kind of orthodontics in their office or are planning to. We aim to create an unconditional and unbiased support base for our clients.
This site aims not to disrupt the practice of orthodontics, but rather to bolster it by supporting PCDs and their teams to incorporate orthodontics into their comprehensive treatment plans and to evaluate the need for orthodontics in every patient. This will ultimately boost quality referrals to local orthodontists and provide more appropriate care to the cases that PCDs choose to keep in-house. Eventually, our portal hopes to provide more access to care for the average American by bringing more affordable orthodontic options to consumers.
12. How much do the services through StraightSmile Solutions® cost?
We have a solution to fit your budget. We offer both “a la carte” and comprehensive package services to suit your needs, and schedule. We are always transparent with our fees and there will never be any hidden charges. We do not require you to commit to a long-term contract.
Our first priority is to provide an opportunity for dentists to receive as much orthodontic coaching as they may need to help select and implement a treatment plan based on their patients’ needs, getting it right the first time. We can also help coach Hygiene, Treatment Coordinator and Assistant Teams.
Please see the services page for more information. Note, fees are for a single doctor, solo practitioner practice. Group practices please email for estimate.
13. How do you accept payments?
StraightSmile Solutions is a completely paperless and electronic coaching service. All payments are billed automatically on a monthly basis in advance of service, non-refundable, and paperless, hosted through Stripe(™).
Please see the Terms and Conditions page for more information. We reserve the right to withhold services if the account is not current and paid-in-full.
14. Can I cancel your services?
Sure, you can cancel with 30 days advance notice. Please note that fees and credits are not refundable or transferable to another provider.
15. Will you do my treatment plans and/or Clin-Check®?
We provide consultancy services only. We can coach and guide you on how to create your own treatment plans efficiently and accurately. We are able to support you throughout the process through our HIPPA-compliant electronic portal, HIPPA-Compliant Video Chat or we can meet in-office.
Please see our Terms and Conditions page for more information.
15. Can you help me find a job?
We have connections with tens of thousands of dentists and corporate positions worldwide. Not only can we help you find a job, we can also assist you with licensure by credentials and salary negotiation. Visit www.straightsmilesolutions.com/careers/ for more information.
15. How do I set up my HIPPA Secure Mail® Portal?
16. How do you support vendors?
StraightSmile Solutions provides a wide variety of services, including but not limited to:
- Orthodontic Consulting
- On-site Training
- Team Coaching
- Forum Support
- Global Provider Network Development and Support
- Social Media and Blog Content
- Business Strategy and Development
- Trade Show Support
- Dental Market Direct-To-Consumer Expertise
- Speaking Engagements, both webinar and on-site